Legal · Version 4.2.0 · Last updated 2026-07-26

Guest Talk terms of service

These Terms of Service ("Terms") govern access to and use of the Guest Talk cloud SaaS platform, marketing website and related APIs (collectively, the "Service"). They form a binding agreement between Guest Talk OU ("Guest Talk", "we", "us") and the legal entity you represent ("Customer", "you"). By opening a workspace, signing an order form, clicking to accept, or otherwise using the Service, you accept these Terms on behalf of the entity you represent and warrant that you have authority to do so.

1. Parties and structure

The Service is provided by Guest Talk OU, a private limited company registered in Estonia under registration number 14892715, with its registered office at Sepapaja tn 6, 15551 Tallinn, Estonia. VAT identifier: EE102847391. Where a written order form is signed between Guest Talk and Customer, that order form incorporates these Terms by reference; in case of conflict the terms of the executed order form prevail with respect to the specific commercial matters it addresses.

2. Definitions

• "Service" means the Guest Talk hospitality management platform, the marketing website at talkg.fabriza.org, all mobile applications distributed under the Guest Talk brand, all published REST and webhook APIs, and all documentation.
• "Customer Data" means all data uploaded by, transmitted to, or generated on behalf of Customer inside the Service, including guest, staff, reservation and financial data.
• "Order Form" means the document specifying the subscribed modules, seat count, term, fees and any custom terms, signed by both parties.
• "Subscription Term" means the period during which Customer is granted access to the Service, as specified in the Order Form or, absent one, the calendar month for month-to-month plans.
• "Documentation" means the technical and functional documentation published at talkg.fabriza.org/docs, as updated from time to time.
• "Sub-processor" is defined in the DPA at /legal/dpa.

3. Account creation

To use the Service, Customer must create a workspace and designate at least one workspace administrator. Customer is responsible for the accuracy of the registration information; for maintaining the confidentiality of all authentication credentials; for enabling multi-factor authentication on all administrator accounts; and for all activities that occur under its accounts. Customer must promptly notify Guest Talk of any actual or suspected unauthorised access via security@talkg.fabriza.org.

4. Licence grant

Subject to Customer's compliance with these Terms and the payment of applicable fees, Guest Talk grants Customer a non-exclusive, non-transferable, non-sublicensable, worldwide licence during the Subscription Term to access and use the Service for its internal business operations, up to the seat and volume limits specified in the Order Form or on the pricing page at talkg.fabriza.org/pricing. All rights not expressly granted are reserved by Guest Talk.

5. Acceptable use

Customer will use the Service in accordance with the Acceptable Use Policy at /legal/aup, which is incorporated by reference into these Terms. In particular, Customer will not (a) reverse engineer, decompile or disassemble the Service, except to the extent expressly permitted by applicable law; (b) rent, lease, resell, sublicense or otherwise commercially exploit the Service outside its own operations, without a separate reseller agreement; (c) attempt to gain unauthorised access to any portion of the Service or to any related systems; (d) use the Service to store or transmit malicious code; (e) use the Service in violation of applicable law, including consumer protection, direct marketing, anti-spam or export control laws; or (f) benchmark or publish performance data about the Service without our prior written consent.

6. Fees and billing

6.1 Fees. Fees for the subscribed modules and seat counts are as set out in the Order Form or, absent one, on the pricing page in effect at the start of the Subscription Term. Fees are exclusive of applicable taxes, duties and levies, which are the responsibility of Customer.

6.2 Invoice cycles. Monthly subscriptions are invoiced monthly in advance. Annual subscriptions are invoiced annually in advance unless otherwise agreed. Enterprise plans are invoiced on the schedule set out in the Order Form.

6.3 VAT and taxes. Guest Talk applies Estonian VAT rules for domestic customers, the reverse-charge mechanism for EU business customers with a valid VAT number, and OSS or IOSS mechanisms where applicable to non-EU jurisdictions. Customer is responsible for any withholding taxes required by its jurisdiction and shall gross up amounts payable so that Guest Talk receives the invoiced amount net of any withholding.

6.4 Currency and conversion. Invoices are issued in euro. Where Customer has agreed a fee in a currency other than euro, conversion is at the European Central Bank reference rate on the invoice date.

6.5 Late payment and dunning. Overdue invoices accrue statutory late payment interest at eight percentage points above the ECB main refinancing rate, calculated daily. Guest Talk follows a documented dunning path: reminder on day 3 after due date; second reminder on day 10; final notice on day 20 warning of suspension; suspension of non-critical write endpoints on day 30; full account suspension on day 45; termination for cause on day 60. Reactivation from suspension requires payment of all outstanding amounts and a reactivation fee equal to one month of the subscription.

7. Auto-renewal

Subscriptions renew automatically for successive terms equal in duration to the initial term unless either party gives written notice of non-renewal at least 30 days before the end of the current term. Fees for the renewal term will be at the then-current list price, provided that any price increase greater than 8 percent above the prior term's per-seat rate will be notified at least 60 days before the renewal date to allow Customer time to elect non-renewal.

8. Cancellation

Monthly subscriptions may be cancelled at any time via the workspace billing settings or by written notice to billing@talkg.fabriza.org; cancellation takes effect at the end of the current billing period. Annual subscriptions cancel at the end of the current term with 30 days' notice. Cancellation stops billing prospectively; refunds are governed by the Refund and Cancellation Policy at /legal/refund.

9. Refunds

Refund eligibility, procedure and timing are set out in the Refund and Cancellation Policy at /legal/refund. Nothing in that policy limits refunds required by mandatory consumer law (which is generally not applicable to business-to-business use of the Service but may apply in narrow circumstances).

10. Data ownership

As between the parties, Customer owns all Customer Data. Customer grants Guest Talk a limited, non-exclusive, worldwide licence to host, copy, transmit and display Customer Data solely to the extent necessary to provide, secure and improve the Service and to comply with law. Guest Talk acts as data custodian for Customer Data and adheres to the Data Processing Addendum at /legal/dpa. On termination or expiry Customer has a 30-day period to export Customer Data via the built-in export tools or the REST API; after that period Guest Talk will delete the workspace in the ordinary course of backup rotation (full deletion within 90 days).

11. Guest Talk intellectual property

Guest Talk retains all right, title and interest in and to the Service, including all underlying software, machine-learning models, data schemas, documentation, brand, trademarks, service marks, logos and trade names, and all improvements, modifications and derivative works thereof. No implied licences are granted. Any feedback, suggestions or ideas provided by Customer regarding the Service may be freely used by Guest Talk without obligation.

12. Third-party integrations

The Service integrates with third-party systems including online travel agencies, payment gateways, accounting systems and messaging channels. Customer's use of any third-party service is governed by the applicable third-party terms. Guest Talk disclaims responsibility for the availability, performance, security or content of third-party services. Where a third-party service degrades or is discontinued, Guest Talk will use reasonable efforts to migrate Customer to an equivalent provider but is not liable for interruption caused by third-party changes.

13. Warranties and disclaimers

13.1 Mutual warranties. Each party warrants that it has full authority to enter into these Terms and that entering into these Terms does not conflict with any other obligation binding on it.

13.2 Service warranty. Guest Talk warrants that during the Subscription Term the Service will perform substantially in accordance with the Documentation. Customer's exclusive remedy for breach of this warranty is to notify Guest Talk of the defect; Guest Talk shall use commercially reasonable efforts to correct the defect within a reasonable time; if correction is not commercially feasible Customer may terminate the affected portion of the Service and receive a pro-rated refund of prepaid unused fees.

13.3 Disclaimer. Except as expressly set out above, the Service is provided "as is" and "as available". To the maximum extent permitted by law, Guest Talk disclaims all other warranties, express or implied, statutory or otherwise, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. Guest Talk does not warrant that the Service will be uninterrupted, error-free, or free of all vulnerabilities.

14. Limitation of liability

To the maximum extent permitted by applicable law, and except for (a) either party's indemnification obligations, (b) Customer's payment obligations, (c) either party's breach of confidentiality, or (d) gross negligence or wilful misconduct, each party's aggregate liability arising out of or relating to these Terms shall not exceed the fees paid or payable by Customer to Guest Talk in the twelve months immediately preceding the event giving rise to the claim. In no event shall either party be liable for indirect, incidental, consequential, special or exemplary damages, or for lost profits, revenues, goodwill or data, however caused and under any theory of liability.

15. Indemnification

15.1 By Guest Talk. Guest Talk shall defend Customer against any third-party claim alleging that the Service infringes any third-party intellectual property right, and shall pay any final judgment or settlement, provided that Customer (a) promptly notifies Guest Talk, (b) grants Guest Talk sole control of the defence, and (c) provides reasonable cooperation. If a portion of the Service becomes, or in Guest Talk's opinion is likely to become, the subject of such a claim, Guest Talk may, at its option, procure the right for Customer to continue using it, modify it to be non-infringing, or terminate the affected portion and refund prepaid unused fees.

15.2 By Customer. Customer shall defend Guest Talk against any third-party claim arising from Customer Data or Customer's use of the Service in breach of these Terms or applicable law, and shall pay any final judgment or settlement, subject to Guest Talk providing prompt notice, control of defence and cooperation.

15.3 Exclusive remedy. This Section states each party's exclusive remedy for infringement claims.

16. Force majeure

Neither party shall be liable for delay or failure to perform (other than payment obligations) caused by circumstances beyond its reasonable control, including acts of God, war, insurrection, cyber-attack of extraordinary scale, epidemic, general internet or cloud provider outage, or governmental action. The affected party shall promptly notify the other and use reasonable efforts to mitigate.

17. Modifications to the Service

Guest Talk continuously develops the Service and may add, change or remove features. Guest Talk shall not materially reduce the core functionality of a subscribed module during the Subscription Term without providing at least 60 days' notice and, if the change is materially adverse, offering Customer the option to terminate the affected portion with a pro-rata refund of prepaid unused fees.

18. Termination for cause

Either party may terminate these Terms for cause if the other party materially breaches these Terms and fails to cure the breach within 30 days after receipt of written notice specifying the breach; or if the other party becomes the subject of a petition in bankruptcy, receivership, dissolution or similar proceeding not dismissed within 60 days. Guest Talk may terminate immediately for material breach of the Acceptable Use Policy that poses a security or legal risk.

19. Suspension for non-payment or breach

Guest Talk may suspend Customer's access, in whole or in part, if Customer's account is more than 30 days overdue (following the dunning path at Section 6.5) or if Customer's use of the Service poses a security, availability or legal risk to Guest Talk or other customers. Suspension does not relieve Customer of payment obligations for the Subscription Term.

20. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Estonia, excluding its conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods. The parties submit to the exclusive jurisdiction of Harju Maakohus (Tallinn) for the resolution of disputes, subject to the dispute resolution steps in Section 21.

21. Dispute resolution

The parties shall attempt in good faith to resolve any dispute by negotiation between senior executives within 30 days of written notice. If negotiation fails, the parties shall attempt mediation under the Estonian Chamber of Commerce mediation rules for a further 30 days before commencing litigation. Nothing in this Section prevents a party from seeking urgent injunctive relief to protect confidential information or intellectual property.

22. Notices

Notices to Guest Talk shall be sent to legal@talkg.fabriza.org with a copy to the registered office. Notices to Customer shall be sent to the workspace administrator email on file. Notices are deemed given on the next business day after transmission where sent by email or courier.

23. Entire agreement

These Terms, together with the Order Form, DPA, Privacy Policy, Acceptable Use Policy, Refund Policy and Documentation referenced herein, constitute the entire agreement between the parties and supersede all prior or contemporaneous agreements and understandings relating to the subject matter. Purchase orders, standard supplier terms or click-wrap terms of Customer are expressly rejected unless expressly accepted in writing by Guest Talk.

24. Severability and waiver

If any provision of these Terms is held to be unenforceable, the remaining provisions shall remain in full force and effect. Failure to enforce any provision shall not constitute a waiver of that or any other provision.

25. Assignment

Customer may not assign these Terms without Guest Talk's prior written consent, except to a successor in interest by merger, acquisition or sale of substantially all assets. Guest Talk may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of substantially all assets, provided that the assignee assumes all obligations.

26. Contact and version history

Legal team: legal@talkg.fabriza.org. Billing team: billing@talkg.fabriza.org. Postal: Guest Talk OU, Sepapaja tn 6, 15551 Tallinn, Estonia.