Migration hub

Moving to Guest Talk from another platform.

Guest Talk onboards a significant fraction of every month's new customers from another PMS. We treat migration as a first-class product concern, not an afterthought. This hub gathers the playbooks we run internally for each source system; each page below covers the specific gotchas of the source platform, the data mapping decisions, the OTA re-certification path, and the dual-run PMS strategies we use to keep the property live during the switch.

Migration principles

Zero data loss. Every reservation, guest profile, folio and payment reference is imported with full audit trail. Where a source field does not have an exact Guest Talk equivalent, we create a custom field rather than dropping the data.

Zero double-booking. During the cutover we operate the source system in read-only mode and the Guest Talk workspace as the write plane, with a two-day parity monitor on both sides. Zero double-bookings during migration is our standard, not a nice-to-have.

Staff comfort first. Migration is stressful for staff. We schedule the go-live for the calmest day of your week (typically a Monday off-season) and staff the first three shifts with a Guest Talk onboarding manager on standby.

Reversible for two weeks. The source system is not decommissioned until day 14 post-live. If something goes catastrophically wrong (has not happened in 2026, but the plan exists), we can flip back to the source system with two hours' notice.

What migration costs

Migration is included in the standard onboarding fee for Growth and Enterprise plans. Starter plan migrations are self-serve with our CSV templates and email support (typically free of charge for source systems we officially support). Complex migrations (large historical data volumes, non-standard integrations, custom fields at scale) are quoted case by case; typical Enterprise migrations are 3-6 days of dedicated migration engineering.

Timeline expectations